Access your account here.

Having trouble? There are three common reasons why you may not be able to access your account:

- Your password is incorrect: try resetting your password
- Your account was never activated via email: search your email for: "Customer account activation"
- Your account is under a different email address: try an alternate email

Still having trouble?

Contact us at 800-476-2490 or email support@gonutrients.com. We'd be happy to help find a solution.

In order to best serve you, we began processing your order as soon as it was placed. We’re sorry for any inconvenience, but we cannot cancel your order at this time.

If this is a subscription order, we can delay your next shipment and make any adjustments to your frequency going forward. You can also manage your account at your convenience by going to gonutrients.com.

Subscribe & Save customers can redeem their Go Rewards points to add free products directly to subscription orders, eliminating the need to make a separate purchase.

To add a reward discount, log into your account and click on your rewards points at the top corner of the page. This will navigate you to the Go Rewards landing page, where you can "Redeem Points for Discounts" and choose to redeem a discount of $5, $10, $15 or $20. Click to redeem your coupon and make sure you copy the discount code it brings up. Please note you may only use one discount code per order. Then, go back into your account by clicking your name and navigating to the Subscriptions tab. You will see "Have a promo code?" and click on it. That will pull up a box where you can paste your discount code into and click the arrow to confirm. Your discount is now attached to the next subscription. You can do this any time in the month before your order processes.

To add a reward item to your subscription, log into your account and navigate to your subscription page. As long as you are within four days of your order sending out, a blue banner will appear that states, "Hurry! Your next subscription is shipping soon and you've got Reward Points to spend!" Simply click "View Rewards" within this blue banner to add items to your upcoming subscription order.

Log in to your account here.

Under the left-hand "Subscriptions" tab, you can:

- Change your next order date- Swap out products

- Change shipping intervals and dates

- Skip a shipment

- Add one-time products to future orders

- Cancel subscription

Follow these steps to cancel your subscription:

1. Log into your account and click on "Subscription" in the left-hand menu

2. Under the Subscription section, find the subscription you would like to cancel

3. Click the "Edit" button

4. Scroll down and click on "Deactivate subscription"

5. Select reason for canceling the subscription

Did you know you can delay, change the product, manage the quantity or edit the frequency of your subscription?

1. Login to your account

2. Click "Subscriptions"

3. Under the Subscription section, find your product and edit:

- Order date
- Delivery frequency
- Swap product
- Skip next shipment

Follow these steps to cancel your subscription:

1. Log into your account and click on "Subscription" in the left-hand menu

2. Under the Subscription section, find the subscription you would like to cancel

3. Click the "Edit" button

4. Scroll down and click on "Deactivate subscription"

5. Select reason for canceling the subscription

Did you know you can delay, change the product, manage the quantity or edit the frequency of your subscription?

1. Login to your account

2. Click "Subscriptions"

3. Under the Subscription section, find your product and edit:

- Order date
- Delivery frequency
- Swap product
- Skip next shipment

Here are the quick steps:

1. Log into your account: https://www.gonutrients.com/account

2. In the left-hand menu, click on "Subscription"

3. On the top right-hand side click on "Add Subscription"

4. Search for and select the product you would like to add

5. On the next page, you may edit the quantity, frequency, shipping address and charge date

6. Upon success, you will see a green banner that you have added a new subscription. You will then be redirected back to your Subscription Dashboard where you will see all your subscription items!

Want to give something a try without the commitment? Luckily, you can add a one-time product to your subscription order.

Here are the quick steps:

1. Log into your account

2. In the left-hand menu, click on "Subscription"

3. On the top right-hand side click on "Add One-Time Product"

4. Search for and select the product you would like to add

5. On the next page, you may edit the quantity and select the subscription shipment you would like it to be included with

6. Upon success, you will see a green banner that you have added the item. You will then be redirected back to your Subscription Dashboard where you will see all your subscription items! Please note that the one-time order product does not qualify for the subscription discount.

7. No need to go through a checkout process, your card will automatically be charged on the next order date!

Want to keep your subscription but swap for a different product? No problem. We made this simple to do.

Here are the quick steps:

1. Log into your account here

2. In the left-hand panel, click on "Subscription"

3. Under the Subscription section, find the subscription you would like to edit.

4. Click "Edit" if you would like to change the timing or quantity

5. Click "Swap" if you would like a completely new product

- When you click swap, type what product you would like to subscribe to, and select the product
- On the next screen, choose the frequency and quantity then click "Swap Product"
- You will be redirected back to your Subscription Dashboard where you should see your new subscription product(s)

Note: Changing your subscription will not automatically change your next order date.

Not ready for a restock? We make it easy to skip your next Subscribe & Save order. Skipping your order will push fulfillment back to the next interval you have chosen (if you are charged every 1 month, it will push back 1 month).

Here are the quick steps:
1. Log into your account
2. In the left-hand panel, click on "Subscription"
3. Under the Subscription section, find the subscription you would like to edit.
4. Click "Skip" if you would like to skip your next upcoming fulfillment cycle
5. When taken to the confirmation page, click "Skip this Delivery"
6. You will see a green bar confirming your skip. Your 'Next Charge Date' should reflect the date of your next order.

Yes, you'll receive a reminder email three days before your order is processed, followed by an order confirmation and shipping notification. You can also log into your account anytime to view and track your upcoming shipment.

Follow these steps to update your billing address and card information:

1. Log into your account here
2. In the left-hand panel, click on "Billing Information"
3. To update 'Card on File' click the "Update" button and enter new information in the appropriate fields
4. To update 'Billing Address' click the "Update" button and enter new information in the appropriate fields

Follow these steps to update your shipping address:

1. Log into your account
2. In the left-hand panel, click on "Addresses''
3. Here you can edit, delete and manage addresses
4. Click the box 'Set as Default' to determine your primary shipping address

Your card will be charged on the process date based on the frequency you chose.